Got my mom a Jitterbug phone several months ago. Minutes were to roll over for 90 days. Haven't used any minutes in months, yet the latest statement shows only one month of minutes available.
Called Jitterbug and they admitted they recently had a 90 day rollover plan but said they changed it to 60 day rollover. Told them I signed up for the 90 day rollover plan and, if they only had the 60 day rollover plan, then their web site must not have been up to date. They said it had been. They are liars.
Next, since the phone hasn't been used since signing up, the statement should show three months of available minutes (or at least two months for their 60 day rollover). Instead the statement says I only have one month's worth of minutes available.
Tried to tell them they ripped me off minutes, but they gave me a song and dance about it. I guess they are used to being able to talk their way out of a paper bag to confused seniors.
I regret buying their crappy phone and their service. What a scam. Will talk to my mom about getting her a different phone service.
Jitterbug Phone Co. Are Scammers
October 28th, 2009 at 07:35 pm
October 28th, 2009 at 07:42 pm 1256758968
October 29th, 2009 at 01:29 am 1256779747
October 29th, 2009 at 02:35 am 1256783746
October 29th, 2009 at 01:41 pm 1256823702
November 13th, 2009 at 11:21 pm 1258154463
Jerry