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Very Unhappy with Quicken / Intuit

July 27th, 2011 at 04:06 pm

I've been using Quicken since 1996. The latest version I have owned is Quicken 99 which has worked just fine as I manually enter everything (no bank downloads).

My old computer was dying, so I loaded my Quicken disk onto a new computer (with an older, compatible Windows). Quicken was working fine at first until a registration window popped up saying I needed to register it or else it would shut down after 10 uses.

Lo and behold, the original registration code# does not work. They have it set up so that you must call for a new code# each time the disk is installed.

Long story short, I tried like mad with Intuit, but they refused to give me a new code# for the disk I had PURCHASED. Fifteen years of data will now be lost.

Their suggestion that I purchase a new Quicken would be a conversion nightmare, according to what I've read because of the old Quicken file type and having to upgrade through each version, step-by-step. And why should I have to purchase a new one when I already have a purchased copy that I should be able to use for the life of the disk?

I will now have to print out my current year's data and will load an old Money program and switch to that, but I am really ticked.

As for my other program, QuickBooksPro, thankfully the original code# worked! I'm still using QB 6.0 (2000), and I will never upgrade as long as I can help it. Don't want to be caught up in all the forced upgrade money pit horror stories I've been reading about. I stopped paying them for the payroll tax updates long ago, too, and am perfectly happy inputting the payroll data manually, just as long as I don't have to pay Intuit another dime.

7 Responses to “Very Unhappy with Quicken / Intuit”

  1. North Georgia Gal Says:

    I have never had any problem with upgrading Quicken. I would be lost without it.

  2. MonkeyMama Says:

    Do you really think it's reasonable that software from 1999 will last forever? It's not a Intuit problem - it's reality/technology. (Just as an example, the accounting software at my office was a DOS system in 2001 - we have upgraded several times and now do cloud computing. Time marches on! I can assure you the upgrades have helped us more than just been about profits).

    Intuit has its issues, but most the complaints I see about Quicken around here seem to come from absurd expectations. (& I thought I was cheap! Big Grin )

    I know you'll get a ton of empathetic comments, from past conversations on this topic.

  3. DayByDay Says:

    Yes, I'm as cheap as you can get in most areas, MonkeyMama. I will take it as a compliment. haha Big Grin
    Intuit purposely disabled my disk that I had purchased, not rented, by not supplying me with a permanent registration code. Having the right to use the disk that I purchased is not unreasonable or absurd.

    Yes, time marches on, and I move along when I must. Meanwhile, I save lots of money. If I did it Intuit's way, constantly upgrading all their products, they'd have thousands more dollars from me by now. No thanks.

  4. HousingCounselor Says:

    Can you convert any of your old data to Mint.com. I heard that since intuit bought them out many people were downloading years and years of data they had stored with quicken.

  5. DayByDay Says:

    Thanks for the suggestion, HousingCounselor, but I really don't feel comfortable tracking my finances that way. I have already installed an old Money disk that I had lying around that had come free with a computer purchase at one time. I'll just use that.

    I printed out this year's data, and I guess it's not that big of a deal to lose the older data, though it has come in handy a few times.

  6. HousingCounselor Says:

    Oh I understand. I haven't tried them myself. I was a Microsoft Money girl myself.

  7. Jerry Says:

    My wife is... um... "frugally-minded" when it comes to technological devices as well, and she seemed to take it as a personal affront when our 12-year-old television finally bought the farm a while back. I don't know what will happen when her 5-year-old laptop inevitably dies (it is well past any insurance or warranty repair, and that would cost more than the selling price of a new computer at this point!)... but it will not be pretty. It's just how she's wired, I guess. Smile
    Jerry

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