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Archive for December, 2008

Open Letter to Wells Fargo

December 2nd, 2008 at 11:31 am

To Wells Fargo,

Several months ago I opened up a business checking account and a savings account in addition to the personal checking account already established. I was told all the accounts would be free as long as I agreed to a monthly automated transfer of $75 to go from checking to savings. Fine.

Within days I had to deal with getting a $48 charge taken off my business account for a first box of checks I was told would be free.

Days later I had to deal with getting a $25 reward program fee taken off an account, even though I specifically remember saying I do NOT want to participate in that program.

Next came a charge for a leather checkbook cover I never ordered. Had to go to the bank to get that charge removed.

Days later I had to deal with getting an $8 service fee taken off my so-called free business account.

The following month, I again had to get the $8 service fee taken off. I was told I had the wrong type of savings and checking accounts, and was switched to the "right" ones to avoid any fees.

The following month, I again had to go to the bank to get another $8 fee taken off. I waited and waited for service while the account employees chit-chatted with each other. Finally, after much time trying to explain the problem, the employee "fixed" the accounts and said it won't happen again. In the process he switched my savings and checking accounts back to the types I had originally, and I learned that I had earned less interest while having the other type.

I got home and checked online, and the fee had NOT been taken off. Had to call that bank worker AGAIN and have him take it off.

The next month (this month), I found yet another $8 service fee. My husband went down to the bank and was told they would research what is going on and I would get a call within an hour. That was several hours ago, and I have not received a phone call.

Checked online and discovered the $8 fee never got removed even after my husband went to the bank to have it removed.

Went down to one of the bank branches to attempt to get the charge removed. They were too busy to assist me. I drove over to another branch and waited until I finally got assistance. I got the charge removed but was told I had to go back to the original branch and see if a manager could put a waiver on my account. After dealing with many managers already, I knew I'd be wasting my time.

How you, Wells Fargo, can be so messed up is beyond me, but I don't care anymore. You've wasted enough of my time and have tried to rip me off many times over. I'm closing all of my accounts at your bank. It certainly has not been a pleasure doing business with you.