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Jitterbug Phone Co. Are Scammers

October 28th, 2009 at 12:35 pm

Got my mom a Jitterbug phone several months ago. Minutes were to roll over for 90 days. Haven't used any minutes in months, yet the latest statement shows only one month of minutes available.

Called Jitterbug and they admitted they recently had a 90 day rollover plan but said they changed it to 60 day rollover. Told them I signed up for the 90 day rollover plan and, if they only had the 60 day rollover plan, then their web site must not have been up to date. They said it had been. They are liars.

Next, since the phone hasn't been used since signing up, the statement should show three months of available minutes (or at least two months for their 60 day rollover). Instead the statement says I only have one month's worth of minutes available.

Tried to tell them they ripped me off minutes, but they gave me a song and dance about it. I guess they are used to being able to talk their way out of a paper bag to confused seniors.

I regret buying their crappy phone and their service. What a scam. Will talk to my mom about getting her a different phone service.

5 Responses to “Jitterbug Phone Co. Are Scammers”

  1. Analise Says:

    I had wondered about this company. Glad you wrote about your experience to alert others... it does sound like a scam, or at the very least a "bait and switch."

  2. thriftorama Says:

    report them to the attorney general in your state. It's the only way these companies can be forced to change.

  3. crazyliblady Says:

    Also report them to the Better Business Bureau. Even if the BBB can't do anything, there will be a report about this business in their system that other people can see.

  4. FrugalFish Says:

    My mother has had a Jitterbug phone for years- it use to be an emergency only type phone that she paid $100/year to maintain service on it. A few years ago there was some kind of shift in the business- not sure if it was taken over by a different company or what. When her contract came up for renewal, instead of charging the emergency only annual plan, they switched her (without her knowledge) to a high cost monthly plan. She had to fight that for a couple of months to get it resolved. I'm surprised she stayed with them- especially since the emergency only plan is $120 or so now and includes no minutes; DH and I maintain prepaid cells for $100/year-- and we can use the $100 of minutes! I'll pass this story on to her, maybe she'll finally dump them...

  5. Jerry Says:

    I am living overseas at the moment, but it really sounds like the economic situation in the States leads more and more companies to unscrupulous measures to try to make a buck. I have heard about this from banks, phone companies, insurance companies, and others... not to mention the whole nonsense with bailouts. What a depressing scenario... I would be shipping for a new phone company, too.
    Jerry

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